Articles
Lowering the barriers for sub $25m Telcos in Australia
Written by pdundas at May 5th, 2011
Communications Minister Senator Conroy has released a draft Ministerial Determination today proposing that smaller Telcos with revenues less than $25million will not be required to contribute to Universal Service Obligations (USO) or disclose full financial details to the Australian Communications … Continue reading
Tagged ACMA, Communications Minister, compliance, Senator Conroy |
Year of the Smartphone – part 2 – Android tablets
Written by kho at April 12th, 2011
Attended Mobile Monday in Melbourne last night, to hear 3 great industry speakers talk about the trends in Tablets & Smartphones. Thought you might find Aryan Ameri’s slideset from the Android User Group of interest, as graphs show astronomical growth … Continue reading
Tagged Android, mobile monday, smartphone growth, Trends |
Is 2011 the year of the Smartphone?
Written by pdundas at March 18th, 2011
Australians are converting to smartphones at a phenomenal rate. According to an article in ZDNet, the growth of accessing the internet via mobile phones is set to grow 7 times in the next year. This is phenomenal, given that 3G … Continue reading
Tagged 3G penetration, Android, ARPU, IDC, smartphone growth, Trends |
Telco customer retention strategies for 2011
Written by pdundas at March 1st, 2011
Marketing 101 tells us that competing on price is not a sustainable strategy. Yet most resellers in the market fall into the trap – fuelling the path of commoditising the industry. When customers are happy, they are less likely to switch providers. What keeps customers happy? Continue reading
Tagged churn rate, cloud, customer service, excess usage, retention |
Broadband and Beyond 2011
Written by pdundas at February 15th, 2011
Broadband and Beyond 2011 takes place in Sydney next week. 22-23 February 2011 Continue reading
Tagged broadband, NBN |
Beware the word “UNLIMITED”. Dodo fined by the ACCC again!
Written by pdundas at January 6th, 2011
Having already won a battle with Optus and launched a case against TPG, the ACCC has announced today it has now enforced $26,400 in infringement notices against Dodo over advertising for its “Unlimited ADS2+” broadband plan. Continue reading
Tagged ACCC, broadband, Trends, unlimited |
Picking Telco/ ISP Trends – where to next?
Written by pdundas at December 21st, 2010
In reading this week’s Huntleys’ Morningstar report, I came across an article on TPG Telecom. At TPG’s AGM, there was mention of an increase in TPG’s home phone subscriber growth while others struggled. It was no surprise that their formula … Continue reading
Tagged ARPU, broadband, bundling, margins, Trends |
215,000 cases cost Service Providers $27.8 Million in direct fines from the TIO
Written by pdundas at December 3rd, 2010
Australians made 167,955 new complaints to the Telecommunications Industry Ombudsman (TIO) in 2009/10. A total of 215,000 cases were handled, costing the industry $27,785,004 in direct fines from the TIO (up from $25,924,500 in 20008/2009). Billing issues accounted for 26% of all complaints. Continue reading
Tagged billing issues, complaint, customer service, margins, TIO |
New Zealand pays more for voice and data services
Written by pdundas at November 9th, 2010
A report benchmarking New Zealand prices for fixed line and mobile telecommunications services against international prices has shown that New Zealand ranks in the bottom third. Continue reading