As Billing and Provisioning specialists for the telecommunications industry, Emersion can help Wholesalers to assist their Retail channel.
Emersion systems are scalable, with a low cost of entry and maintenance due to our software-as-a-service model.
During the past 10 years the Australian telecommunications industry has undergone significant changes with the advent of new services and bundled offerings. Add the complexity of mergers within the Wholesale market, and most Retailers struggle to stay on top of their billing systems.
The Telecommunications Industry Ombudsman’s 2009 Annual Report indicated that 25% of complaints received were due to Billing and Payment problems.
Reduce the risk of losing Retailers…
Most Retailers start off as a small business, and set up their infrastructure with ad hoc systems. As their business grows, so too do their demands on you – the Wholesaler.
A professional Billing and Provisioning Partner adds value to your channel, increasing customer satisfaction – saving time and money.
By providing a lower cost of management, Emersion can help you support your Retailers by enabling them with self-service tools. Our solution provides call detail records, availability of an end-user customer portal, and external interfaces such as payment gateways. We can also assist reconcile and audit carrier / supplier bills.
Want to know more? contact us