Emersion Software Systems (Emersion) is a provider of world class billing, provisioning, client management and payment solution services to Service Providers in the telecommunications industry. The company markets its unique ‘Umbrella Architecture’ platform and System Modules to voice and data Service Providers in both wholesale and retail markets.

Based in Melbourne, Emersion employs best of breed technologies to build, deploy, and manage its suite of System Modules on its custom ‘Umbrella Architecture’ platform. Since February 2005, Emersions team have been building, deploying and managing billing and operational support systems for Australia’s largest independent wholesale aggregator of telecommunications services and a number of other Service Providers.

Emersion has developed a flexible, customer management, invoice presentation, billing, provisioning and operational support system incorporating, workflow management. Emersion provides a single application for managing all your customers, including End Users, Resellers, Agents, and Service Providers. The Emersion web portal presents a user friendly interface to access your plans and services, while powerful back-end elements provide seamless interfaces to many complex management systems.

Emersion’s end-to-end interfaces with Australia’s leading national Carriers makes ordering, provisioning, and billing (retail and wholesale) of Data and Telephony products and services effortless. The System guides the user through the service qualification and ordering process, removing the confusion and complication. End customer invoices are generated automatically for all costs and charges associated with their services.

The unique Emersion ‘Umbrella Architecture’ allows products, services, and bundles to be created, provisioned, billed and managed, providing complete control over customers and services from a single interface.