‘Emersion’s Solutions must provide improved business awareness, adaptability, operational efficiency, and hence, on flow cost savings and a competitive position to our clients – freeing them up to focus on the activity that really matters most to them; Business Growth and superior Customer Management.’
We deliver on this primarily through empowering our clients, putting them in control of their business processes. We provide information at their finger tips that is timely, accurate and flexible in its format without cutting corners or compromising on quality or efficiency.
Emersion delivers the perfect combination of power, innovation, flexibility, rapid processing and ease-of-use which makes the Emersion® Umbrella System the ideal solution for any business. It is feature rich and extremely robust with a highly intuitive interface.
Emersion meets the requirements of even the most demanding client:
- Improved efficiency – provisioning, billing & support from one system (no re-keying)
- Flexibility – pro-rata billing, rating and invoicing solutions, bundling, credit management and customer management solutions
- Intuitive User Interface
- Customisable Workflows
- Scalable, available and secure, ready to go equipment, software and solutions
- Support backed by an industry leading Service Level Agreement
- Documentation and training
- Business analysis, solution design and project management
Emersion® Umbrella System – Flexibility with the Power to Perform
The Emersion® Umbrella System was developed specifically to satisfy the needs of service providers selling complex products and services. The unique Emersion Umbrella Architecture allows products, services and packages to be created, provisioned, billed and managed as an end to end process. This one Umbrella System allows a service provider to be more efficient and reduce the human resource requirements to manage their operations, whilst providing complete control over customers and services from a single interface.
The Emersion Umbrella System comprises :
- Cumulus Service Provider Portal
- End User Portal
- Customer Management
- Billing and Rating – customer invoices are generated automatically
- Service and Product Management
- Finance and Accounts
- Workflow Manager
- Payment Gateway
- Hosted Services – Mail and Radius