The Emersion Service Management System provide interfaces to Telco / ISP suppliers to manage workflow, order and provision of services (Provisioning).
Interfaces to Australia’s leading national carriers and wholesalers makes ordering, provisioning, and billing of data and telephony products and services effortless.
Emersion Systems guide you through the service qualification and ordering process, removing confusion, complication and costly re-keying of information. Customer invoices are generated automatically for all charges associated with their services.
The Emersion Batch Mediation System and Real Time Integration System interfaces with carriers and service providers, internal and customer management systems. Call detail records and data usage are retrieved from carriers or the service provider without user intervention.
The User interface allows for:
- Service Qualification
- New Service Activation
- Porting Services from other Networks
- Churning services between Clients
- Change Service Components (e.g. Value Added Services)
- Migrations between Package plans
Emersion is fully integrated with multiple Suppliers, implemented using different communications protocols, such as web services, FTP, XML etc. Emersion can provision. multiple services from multiple providers