Client Support

The Emersion Software Systems Wiki is a substantial repository of information for our clients, spanning hundreds of pages, including ‘how to’ videos and specific documents on a vast array of topics.  It is the first stop for all of our clients as it provides a very simple, well laid out and easily searchable tool for answering most of their questions.  Where their questions cannot be answered by the Wiki, or they have an issue, they can raise a support ticket in the Emersion Service Desk Portal.

We provide local support with our Emersion Support Team based in Melbourne, and are generally available 9am-6pm eastern standard time (Melbourne/Sydney).   Our dedicated staff will respond in a timely fashion dependent on the priority level of the ticket.

*Times may vary depending on your Service Level Agreement.

Out of business hours we offer 24X7 emergency support.

 

To log a Support Query please email: servicedesk@emersion.com

For our clients with a login, here are the links for your convenience:

Emersion Software Systems Wiki
Emersion Service Desk Portal