Who We Help

In designing our software and business solutions our philosophy is based on supporting our clients with the following fundamental belief:

Emersion’s solutions must provide improved business awareness, adaptability, operational efficiency, and hence, flow-on cost savings and an improved competitive position to our clients – freeing them up to focus on the activities that really matter most to them; Business Growth through Product Development, Sales, Marketing, Support and Customer Management.’

We deliver on this primarily through empowering our clients by putting them in control of their business processes. We provide information at their finger tips that is timely, accurate and flexible in its format without cutting corners or compromising on quality or efficiency.

Emersion delivers the perfect combination of power, innovation, flexibility, rapid processing and ease-of-use which makes the Emersion® Umbrella System the ideal solution for any business. It is feature rich and extremely robust with a highly intuitive interface.

Emersion® Umbrella System – Flexibility with the Power to Perform

The Emersion® Umbrella System was developed specifically to satisfy the needs of service providers selling complex products and services. The unique Emersion Umbrella Architecture allows products, services and packages to be created, provisioned, billed and managed as an end to end process using our Workflow Manager. This one Umbrella System will allow a service provider to be more efficient and reduce the human resource requirements to manage their operations, whilst providing complete control over customers and services from a single interface.

The Emersion Umbrella System comprises core systems and a number of Emersion® Umbrella System modules,  that interact to each other via the Umbrella Architecture and external systems via the Batch Mediation System and Real-time Integration Management System.

The Core Systems and System Modules are described in more detail in other sections of this site and include:

  • Cumulus User Interface and End User Portal
  • Customer Management
  • Billing and Rating
  • Finance and Accounts
  • Service and Product Management
  • Workflow Manager
  • Payment Gateway
  • Hosted Services – Mail and Radius

Emersion’s end-to-end interfaces with Australia’s leading national carriers makes ordering, provisioning, and billing of data and telephony products and services effortless. The Umbrella System guides the user through the service qualification and ordering process, removing confusion, complication and costly re-keying of information. Customer invoices are generated automatically for all charges associated with their services.

The Emersion platform Batch Mediation System and Real Time Integration Manager interfaces with multiple carriers and service providers, internal and customer management systems using different communications protocols, such as web services (XML and SOAP) and FTP. CDRs and RADIUS data usage are retrieved from carriers or the service provider without user intervention.

Emersion’s super-flexible Billing Sub-System allows plans for all types of products and services to be created. The Rating component allows rate cards to be created and managed to associate with plans, including shifting rates based on time, quantity or usage, call block partitions, and traffic zones.

The Billing Engine integrates with the Invoice Generation system to automatically generate invoices for customers, whether they are service providers or end users. A single, unified bill is presented, showing customers’ packages, services and charges. Customers may view their bills on-line through the End User Portal and receive them via email in Adobe® Acrobat® PDF format. Emersion also supports integration to external mail houses for paper invoice generation and posting.

Teamed with the other system modules for Customer Management, Provisioning, Payment Services, Data Retrieval and verification the Emersion platform, developed on the Emersion Umbrella Architecture, provides a level of flexibility not generally seen in services of this kind.

Emersion meets the requirements of even the most demanding client:

  • Improved efficiency – provisioning, billing & support from one system (no re-keying)
  • Flexible pro-rata billing, rating and invoicing solutions, bundling, credit management and customer management solutions
  • Intuitive User Interface
  • Customisable Workflows
  • Documentation and training
  • Scalable, available and secure, ready to go equipment, software and solutions
  • Support backed by an industry leading Service Level Agreement
  • Business analysis, solution design and project management

Contact us for a tailored solution.